Alternatively, you can call 0345 6000 789 using your child's Mobile phone so that you can activate the parental controls. Welcome to My Virgin Media. Click on Manage Web Safe. Activate Web Safe In order to avoid future infections it is recommended that you turn on Virus Safe, which is available as part of our free Web Safe service which can be found within My Virgin Media. not the VM Hub. SpeedYou can either sign in to your My Virgin Media app and run a check from there, or you can head to our service status page and search using your postcode and the account holders’ last name. select Apply changes. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. The VM website is constantly being tweaked. Unfortunately for you VM no longer allow the creation of new virginmedia. Thanks for coming back to us Suexx123, I have looked into this on our system and can see that the listing has been deleted from your web safe account on 02/01/23. Enter 192. Can I then enable Web Safe on just that guest network and not the main one? I don't want to enable Web Safe on the main one as it doesn't allow VPNs but I need to use a VPN. com type e-mail address) I get a web page saying Forbidden. Safer shopping sprees. Security matters. Antivirus software is the best way to stay safe and keep devices running smoothly. If you are not the main holder and are using a My Virgin Media sub account you will need to contact the main account holder. virginmedia. Follow the steps below to disable Virgin Media’s Web Safe content filter: My Virgin Media App; Virgin Media Connect app; Virgin TV Go app; Virgin TV Control app; Virgin Media Store app; Virgin Media Mail; Gadget Rescue; Sky Sports app; Home Works; Web Safe; Virgin Media Internet Security; Google One Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. org. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. Go to Switched on Families Web Safe Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Security matters. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. At least 30Mbps download speeds in every room or £100 one-off credit. Can't log into my Virgin media account on the app or website. Have a good week. co. At Virgin Media, we pride ourselves on our parental controls. 0 Kudos. 168. virgin. Switch on Child Safe. When opening the Virgin TV Go app for the first time (after downloading it free from from Google Play or Apple’s App Store, Select Register. Keyloggers: These spyware tools steal your login credentials for online games and accounts. You’ll be able to block groups of sites by category, configure blocking for specific websites and set a timer for the filter. Child grooming. Parental Controls Guide Virgin Web Safe Features and Benefits Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Double the O2 mobile data for each eligible O2 Pay Monthly Mobile SIMS in the Virgin Media account holder’s name in your household (if you don’t take or already have unlimited O2 mobile data. We created Web Safe for our customers to make browsing safety a no-brainer. Legal stuff. WiFi Max. on 18-10-2022 19:33. Click Apply. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanksOptions. And possibly the best thing about Web Safe is it comes with all our broadband packages, absolutely free. Enter the email address or the mobile number you gave us when you joined Virgin Media. . Go to 192. Tried every browser, device, incognito mode etc. No bank or credit card details are required for the trial. 220. Virus Safe, on the other hand, is designed to protect. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Simply sign into your My Virgin Media account, go to My Apps and then Web Safe. from what i can see Virgin don't automatically block anything unless you enable "web safe" or whatever they call it. Para clientes que aderiram a partir de 16 de maio de 2018, a configuração Child Safe está ativada por padrão. Reply. Top offers; Discover Virgin Media; Broadband deals;. VM BB TV Landline. How to turn on Child Safe. My Virgin Media makes managing your account easier with all your information in one place. Virgin Media has worked with the UK Council for Child Internet Security (UKCCIS) to develop five top tips for parents regarding child safety. When I choose my new password following the rules and it advises its strong it gives me a message that I cant use that password and to try another one, I have now tried 5 all very. try going to if Web Safe is on this site should be blocked. Not sure how fast you need to go? Why not look into M125 Fibre Broadband if you have fewer than 10 devices or start from M250 Fibre Broadband if you have more. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. It keeps jumping back to the main page asking for £3 per month for extra security. Includes a 30-day money-back guarantee so you can try it risk-free. , fortnite. ago pretty sure you can get around it with DNS changes, but don't quote me on that. We hope that helps. Remember, when you’re with both Virgin Media and O2, you get supercharged speeds and double mobile data on us*. Malware can also record or steal information like bank details or account logins. It’ll make sure all your online banking and shopping sessions are secure and keep your money and details safe from hackers. Built to keep internet nasties away from your home devices, Virgin Media Web Safe is available at no extra cost with our broadband. Lee_R. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. 123. 1. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. Log in to My Virgin Media. At least 30Mbps download speeds in every room or £100 one-off credit. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Click on the Overview tab, where you have two options. Re: Web safe settings not working. Mark as New; Bookmark this. Further exclusions & legal stuff apply. Welcome to My Virgin Media. Also check the dns settings of your vpn while you're there. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. 9. Staying safe online with Virgin Media Web Safe. Re: Web safe problem. 8. 15 chubbysumo • 5 yr. We'll go over how to set up the filter, what. Manage Your Account. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. Click: My Apps. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Switched On Families. Virgin Media takes online safety seriously. You can find more information about advanced hub settings if ever needed here 👉 How to set up Virgin Media broadband | Virgin Media Help . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Users will then be prompted to manually. I cannot get into the web safe settings on my virgin account to activate child safe . Mobile Your Account. 220. Top five tips for parents. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. A managed firewall solution dramatically reduces the size of that problem, easing the pressure on already stretched IT departments while. Changing Virgin Media Web Safe Settings on a Mobil. You don’t need to be a web wizard to know how to take care of your kids online. Scroll to the bottom of the page and select Report a Website . and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. It keeps asking me to log in and when I do , it just keep repeating to log in and not letting me access the Web safe. My Virgin Media makes managing your account easier with all your information in one place. This is different from your WiFi password. Select Settings. 8. £8p/m extra or included with Gig1 or Volt. Virgin Fibre Areas only. TV. Please can you reboot your hub and let me know if that has helped to resolve the issues. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. I’ve called VirginMedia several times and they have not been able to help. --. We give all our customers a complete, market leading security package called Virgin Media Security, free. 18-04-2022 18:13 - edited 18-04-2022 18:14. Log in to account. After that, it’s just £3 per month (or £30 a year). Then test if you can successfully browse to --. More about Virgin Internet Security. Once logged in, select ‘My apps’ tab’. You need to disable Web Safe. They come in all shapes and sizes, from stand-alone software to. run the Standard test and confirm the. If it is just one device, you can set the DNS manually and use Cisco's Family OpenDNS servers. ©2022 Virgin Media. At least 30Mbps download speeds in every room or £100 one-off credit. M350 Fibre Broadband and our higher M500 Fibre Broadband and Gig1 speeds are great for gaming and busy, gadget-filled homes. Our Web Safe settings are : ++ Virus Safe - Enabled ++ Child Safe - Disabled I dare not revisit that page as what we have works for us. Estas são duas configurações – Virus Safe e Child Safe. Virgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Hello. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. Safer shopping sprees. on 02-09-2023 18:58. Go to the My Apps section, and select Parental Controls with Virgin Media Web Safe. With the Hub powered on use a paperclip, or a mobile sim slot tool and perform a pinhole reset by. Available with M50 broadband or faster. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. com email addresses. Sign in to access your emails, apps and extras, and manage your account. I'm going to send you a private message so we can look into this for you. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Please enter your email. I just tried it again and I once again got the Forbidden message. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. 18-04-2022 18:13 - edited 18-04-2022 18:14. Welcome to Virgin Media’s help and support page. Forbidden. . Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with. To confirm private browsing is on, you will see the word inPrivate beside your address bar. Chatter and natter. Their ISP there, Virgin Media, is blocking the website. Use parental control software and consider using filtering options, monitoring and setting time limits for access to chat. At least 30Mbps download speeds in every room or £100 one-off credit. Click: Settings. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Any website unsuitable for children is blocked by default. Choose and connect to a suitable PureVPN server. Anyway, I recently moved house (August) and kept the same package. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. g. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. @Kateylady The terms and conditions of the VM broadband account specified that any email address provided through the account would be deleted 90 days after the account is closed. It won't be removed unless I ask, and even then, some blocklist maintainers will refuse the request. Web Safe will help you block access to web sites known to be infected or to distribute Malware. Any help appreciated. Available with M50 broadband or faster. Any attempt bounces me back to my account page. You can then change your My VM username to the new third party email address. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Excludes broadband faults and broadband network outages. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. Check you’re connected to the Hub before following these steps. Hi, I've just upgraded to 360 and got new equipment. Access the settings page by entering the web address shown on the Super Hub sticker. No bank or credit card details are required for the trial. Hello, I am having this problem too. Because this blocking is occurring at the network level, it doesn’t rely. So I’ve gone in through the Account settings/Online Security and it looks like it works (it confirms that it’s applied the settings) but it does. These are two settings — Virus Safe and Child Safe. I've changed my password a number of times but still can't login. My Virgin Media App; Virgin Media Connect app; Virgin TV Go app; Virgin TV Control app; Virgin Media Store app; Virgin Media Mail; Gadget Rescue; Sky Sports app;. 3. Snapfish. Note: the number of licenses you have on your current subscription and the amount you have in your credit are displayed on the left. Makes sure your dns settings on your computer are manually set - 8. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. See for more details. 1. Try both Mac and Windows. The Web Safe function was working properly for the full year that I was. I just want to turn on childsafe . At least 30Mbps download speeds in every room or £100 one-off credit. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. Here are our top tips to help you on your way. Or register here to create your account so you can log in. 4. Access your bills, diagnose faults and manage your package. If it's your Virgin Media Web Safe, you can do this directly in your My Virgin Media Account, in My Apps and then Web Safe. Choose customer typeHi Trying to change my password on My Media account and anything i put in - it says that it doesn't meet the criteria as it includes my - 5319741. Select Next and enter the Hub settings password which is on the base of the Hub. Excludes broadband faults and broadband network outages. . Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. . Back to My Virgin Media. While you are on that page, make sure you set up a Password Recovery Question. Plus all the blocked websites reset to nothing when I log in again. £8p/m extra or included with Gig1 or Volt. Parental controls block websites and applications that you think are unsuitable for your child. This is the same message that I get from numerous sites. on 29-01-2023 15:37. It is still shown as enabled on the WebSafe website, and Virgin Support was of little use. Country. New around here? To find out more about the Community check out our Getting Started guide. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. 4. com, minecraft. Recently, many Virgin media users have complained Netflix not. 1. Up to 3 WiFi Pods if needed. I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. Changing Virgin Media Web Safe. Login to My Virgin Media | Virgin Media88K views 5 years ago Virgin Media takes online safety seriously. To get around this, you need to turn Web Safe off. 1 on your browser. On the Home screen choose Search & Discover, then select Search and start typing in the name of the show, a movie star's name, or. Stay safe online. Changing Virgin Media Web Safe Settings on Desktop/Laptop VirginMedia. . Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings!. Get Internet Security powered by F-Secure on unlimited devices for £30 a year, with your first 3 months free. Doesn't work in Igconito, Chrome Browser, Edge or Safari. You can get it free for 12 months by registering or signing in to your My Virgin Media account and go to. With a My F‑Secure account, you can adapt the security to your individual needs such as add or remove devices, see prices or subscription options, purchase other products or manage parental controls. 0 Kudos. 140 Here are our top tips to help you on your way. There is no longer a workable link - 5131592. Scroll down that page and you will see a place to edit the password. These are two settings — Virus Safe and Child Safe. Switch on Child Safe. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you. Connect your computer to the Super Hub using an Ethernet cable if possible - if not WiFi is fine. Entertain me; Broadband Deals. 1. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say. Smart Home help. Doing so could mean that a hacker with access to one account could have access to them all. Get Internet Security powered by F-Secure on unlimited devices for £30 a year, with your first 3 months free. Hi there, thank you all for your help. Go through Settings > Protocol > WireGuard. Just to be on the safe side, it's best to log in to My VM and update your password but don't do it through any links in the email. 67. Open Advanced settings. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. Learn how you can change Web Safe settings to turn Child Safe off. Virgin Media. Virgin Plus helps Members talk more, stream more, play more, and ultimately live more. Account - Cable. 0 Kudos. and they all return the same result: ⋮. login My Account. Hi Trying to find a solution to why I cannot access the settings for web safe. Good to hear this is now working for you martyp, thanks for letting us know. virginmedia. @blueyonder. Help with Volt. Select Parental Controls in Virgin Media Web Safe. Bypass Child Safe & Virus Safe. Online security. Manage Your Account. More about Virgin Internet Security. Virgin Media Web Safe allows you to block certain websites on all of your devices connected to its network. Usually, malware is installed accidentally. Virgin Media and O2 ;. on 05-07-2022 19:36. Email login access from web neilj203. In webmail: sign into the ntlworld. And possibly the best thing about Web Safe is it comes with all our broadband packages, absolutely free. How to turn on Child Safe. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account . Access your bills, diagnose faults and manage your package. . There are two. Plus, you can roam in 75 destinations worldwide at no. 8. What’s more, it’s compatible with all. Date of experience: 18 November 2023. this is not on Virgin Media to solve this for you. Tried numerous times to switch off the recent web safe addition from Virgin Media banning access to most web addresses. ago • Edited 5 yr. • Go to Advanced Settings > Wireless > Security • Under Wireless Frequency 2. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. Just sign into My Virgin Media and. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. If you don’t have any online security yet, you can try our Virgin Media Internet Security on PC or Mac. 222 and 208. Step 2 If you believe that this could have happened through them gaining access to your Virgin Media account, please also follow the steps on My Virgin Media account has been hacked. Have received an email from Virgin Media Web Team - [email protected] Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Login to the Virgin Media online account in a web browser. 100). • Login with the default login info (on base of Hub) unless you've already updated it. Open any browser and, in the address bar, type Virgin Media IP address — 192. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. Hi @Lauris123, Thanks for your post, and a warm welcome to our Community Forums. Web safe provides ultimate protection when using the internet. Trying to log in and access My Virgin Media and after authentication I am left stuck on a loading page with the loading animation looping endlessly. Vonage 2nd line. Now costing just £27 per month on an 18-month contract, Virgin Media’s M350 broadband-only package is discounted by a whopping 52 percent this Black Friday, down from its normal price of £56 per month. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. My Virgin Media, making managing your account easier with all your information in one place. Superstar. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. @Lorraine_52 Welcome to the Community help forum. By default Web Safe is on and it requires your device (s) use Virgin Media DNS. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. The moderators will. 9. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. Web safe provides ultimate protection when using the internet. . Virgin Media Web Safe Log in to your My Virgin Media account. The computers and devices you wish to authorise are set up so that. Go to the following page, scroll down and click on the "Visit TV GO online" icon which will take you to the webpage to register and install the web app. In response to lotharmat. My Virgin Media makes managing your account easier with all your information in one place. Tech Chatter. All Rights ReservedChild Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Unfortunately, Virgin Cannot Help so I wanted everyone to know because if true, I believe they need to upgrade their systems. Browse the web from multiple devices with increased security protocols. 67. See what superfast Virgin Broadband can do, get tips to keep your broadband speedy and reliable, and see your devices come to life. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. 100. Staying safe online with Virgin Media Web Safe. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. Access your bills, diagnose faults and manage your package. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. At time of posting Virus Total still shows 3 security providers reporting your site. Virgin Media Mail. Choose Start your membership, enter your email, and in a few short clicks you’ll be ready to start enjoying Netflix! You can also get Netflix as an. Available with M50 broadband or faster. Reset Hub password. For more tips on how to keep your kids safe online, visit Internet Matters. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. Excludes broadband faults and broadband network outages. No, there is no Hub setting to disable the “Not secure” warning shown by browsers, and nor is it required because: your are connecting to the Hub from within your home network. View Apps > Web Safe > manage your Web Safe settings - takes me. I have now re-added this to your web safe settings. You will be asked to confirm the mobile telephone number associated with your account by providing a verification code sent to your mobile device. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. Please note that doing so will reduce your online protection, but as Virgin has included some sites in their blacklist. Thanks. 222 and 208. Account - Mobile. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. Set the computer / mobile / etc, to use a Public DNS to bypass Child Safe and Virus safe. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Virgin Media Internet Security automatically detects and removes viruses, malware, ransomware and spyware that can delete your files, photos and steal your money. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. Go to Account settings, then Account details b. Simply set up a user account for each adult and child, adjust the settings for each user and there's less chance of older kids finding. Account - Cable. Using Web Safe with Virgin Media - 3806298. When I click "Sign In", and fill in my details it simply hangs on the "Logging in" screen. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412. Hi, I cannot access Web safe/ child safe. Mark as New; Bookmark this message;. Access your bills, diagnose faults and manage your package. More about Web Safe. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. 🙂 I'm sorry to hear that you're still experiencing this issue. If you have a Virgin Media account, but have not registered with My Virgin Media, then you will not be able to use this flow. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereFree Virgin Media Hub 5 Wi-Fi router.